Email has become an important communication tool throughout the Postal Service.  Over 11 million emails are processed through the Postal Service email system each day.  Here are some essential things to remember when sending email:

First and foremost; USE COMMON SENSE
Before hitting the send button, read the message and think about how you would feel if you were receiving that same message.
Wait, and give yourself time to cool down, before replying to a message that is upsetting or makes you angry.
Don’t send heated messages, even if you are provoked.
Do not send messages that could be considered insensitive or offensive.
Never use ALL CAPS – it gives the reader the impression that you are yelling.
Take the time to read what you write – Make sure the tone is what you intended.
As the saying goes, "It's not what you say but how you say it." It's a lot easier to convey the meaning of your words when you speak than it is when you write. Make sure your tone is polite and professional..
Know who you are sending a message to and only include those for whom the message is intended.
Think before you hit the send button.

******** USE COMMON SENSE! ********


Remember that email is never private. Inappropriate use of email may result in disciplinary action. Email is considered company property which can be retrieved and examined. Always assume that email is not secure. Never put anything in an email message that you wouldn’t put on a postcard. Remember that email can be forwarded, so unintended audiences could see what you’ve written.  Once you put something in writing and send it in an email it is there forever.